Privacy Policy

Information the game uses

• Nickname and year of birth. These are requested when you first play. Your nickname appears on your profile and in the game. Please use a nickname rather than your full real name. The game asks for your birth year, not your full date of birth.
• Game progress and preferences. The save includes your avatar, levels, stars, best times, coins, owned and unlocked content, reward and booster progress, and settings such as sound, music, vibration, controls, graphics and reminders.
• Support messages. If you email us, we receive your email address and the information you choose to include. We use it to answer your question or handle your privacy request. Please do not send passwords or unnecessary sensitive information.

The game does not request access to your precise GPS location, contacts, photos, camera or microphone.

Void City has no player-to-player chat or content sharing. Rival holes are controlled by the game. The current version does not offer purchases with real money.

Information and storage on Android

• Age-related privacy settings. On Android, the birth year is used on your device to select an age group for advertising and analytics privacy settings. The game supplies only age-related flags to Google's services, never your nickname or birth year. Your birth year is still included in your saved game and any Google Play Games cloud copy.
• On your device. The Android app keeps your game save in its local storage.
• Google Play Games information. On Android, the game can access your Play Games player ID and gamer display name to associate your saved game with your account and show your connection status.
• Google Play Games cloud saves. When you are signed in on Android, a copy of the game's save, including your nickname, birth year, progress and settings, can be synchronized through Google's Saved Games service. Google stores that copy under your account so it can be restored or used on another device. It is not stored on a separate game-save server operated by us.
• Google's services. Advertising information (Google AdMob) and play statistics (Google Analytics for Firebase) are processed and stored by Google, as described in the sections below.
• Device backups. Android or your device provider may also back up app data depending on your device and account settings.

We do not operate our own Void City account service or our own servers for player data. Google's handling of information is described in Google's Privacy Policy.

Advertising

The Android app uses Google AdMob. It offers optional rewarded ads for in-game benefits, such as coins, boosters, spins or another chance, and may show interstitial ads between levels.

When ads appear. Rewarded ads are started by choosing an ad offer, and the reward is granted after the advertising service confirms it was earned. Between-level ads may appear when you leave the results screen from regular level 3 onward, or from bonus and Void Rush levels. They do not appear during active play or training. The game waits at least 60 seconds after a previous ad ends before showing a between-level ad.

Google's advertising software may collect and share the following types of information to deliver and measure ads, support advertising-related analytics and prevent fraud:

• IP address, which may be used to estimate your general location.
• App and ad interactions, such as app launches, taps, ad views and video views.
• Diagnostics, such as app and advertising-software performance information.
• Device and account identifiers, such as the advertising ID, app set ID and other applicable identifiers, subject to the configuration, age-related settings and available privacy controls.

Ads may be personalized or non-personalized depending on your location, age-related settings, consent choices and applicable requirements. Non-personalized ads can still involve data processing for delivery, measurement and fraud prevention.

Age-related ad settings. The game waits until a birth year has been provided before starting AdMob ad delivery, and uses that year to estimate an age group conservatively. It requests ads rated for general audiences (G) for an under-13 age group, for parental guidance (PG) at most for a 13 to 15 age group, and for teens (T) at most for 16 and over. Under-16 groups are flagged as under the age of consent, and the under-13 group is also flagged for child-directed treatment, so it is never shown personalized ads. These describe the settings requested from Google's service; they do not change the game's intended 16+ audience.

Google's consent service presents privacy choices when required. In the game, Settings → Privacy choices is available when Google reports that this option is required. You can also manage your advertising ID through Android's privacy or advertising settings.

We may receive aggregated advertising and performance reports from the advertising service. We do not receive your private Play Games cloud-save file through those reports.

For details, see Google Mobile Ads data disclosures and how Google uses information from apps that use its services.

Play statistics

To see where the game is too hard or too easy and how players use it, the Android app uses Google Analytics for Firebase. It records game events such as:

• a level started and ended (which level and world, whether it was won or how it was lost, how long it took and its stars), and the training started and finished;
• rewarded ads watched (which offer), ads shown between levels, boosters used and wheel spins;
• in-game coins earned and spent (on what), the rating prompt and its answer, and the furthest level reached.

Google Analytics also records standard app information such as sessions, time in the app, the app version, the device model and operating system, and a general location such as the country, linked to a random app-instance identifier and, where permitted, the advertising ID. It does not receive your nickname or birth year.

• Not for younger players: nothing is recorded until an age group is known, and analytics stays off entirely for an under-13 age group.
• Privacy mode where consent rules apply: in the European Economic Area, the UK and Switzerland, or when Google's consent service gives no answer, analytics runs with its storage and advertising signals denied.

We see these statistics as aggregated reports. See how Google Analytics collects data.

Why a general location appears

The game never asks for location permission and never uses GPS. When the app connects to Google AdMob or Google Analytics for Firebase, those services can estimate a general area, such as your country or region, from your internet (IP) address. This is used to:

• apply the privacy rules that cover your area, such as showing the consent message in Europe;
• show ads suited to your country and language;
• measure ads and prevent fraud;
• count players by country in the play statistics.

This is why "approximate location" appears in the game's data safety information. Your precise location is never collected.

Reminders

If you allow them, the Android app shows at most two reminders a day: when your free spin is ready and when your daily coins are waiting. On Android 13 and later, the game asks for notification permission only after you choose to enable reminders. Reminders are scheduled on your device; no information is sent to us to create them. You can turn them off in the game's Settings or in Android's notification settings.

Deleting your Android data

• Delete the Android local save: open Android Settings → Apps → Void City → Storage, then clear the app's data. Menu names may vary by device. This also gives the app a new analytics app-instance identifier.
• Delete the Play Games cloud save: use Google Play Games settings to delete the game data for Void City. See Google's deletion instructions.
• Manage other backups: review your Android or device-provider backup settings if you also want to remove backed-up copies.
• Manage ad choices: use Settings → Privacy choices when available, and your device's advertising settings (you can reset or delete your advertising ID there). For data held by Google, use Google's account and privacy controls.
• Play statistics: to ask us to delete the statistics linked to your app, email us; we can request deletion from Google Analytics where it can be matched to your app installation.
• Reminders: turn them off in the game's Settings or in Android's notification settings.

Local and cloud deletion are separate. Deleting only the local save or uninstalling the app may leave a cloud save or device backup in place. A connected cloud save can restore progress later.

Information and storage on iPhone and iPad

• Age-related privacy settings. The birth year is used on your device to select an age group for advertising privacy settings. The game supplies only age-related flags to Google's services, never your nickname or birth year. Your birth year is still included in your saved game and any Game Center cloud copy.
• On your device. The app keeps your game save in its local storage.
• Game Center information. The game can access your Game Center player ID and display name to associate your saved game with your account and show your connection status.
• Game Center saved games. When you are signed in to Game Center with iCloud available, a copy of the game's save, including your nickname, birth year, progress and settings, can be synchronized through Apple's saved games service. Apple stores that copy under your account so it can be restored or used on another device. It is not stored on a separate game-save server operated by us.
• Google's services. Advertising information (Google AdMob) is processed and stored by Google, as described below.
• Device backups. iCloud Backup may also back up app data depending on your device and account settings.

We do not operate our own Void City account service or our own servers for player data. See Apple's Privacy Policy and Google's Privacy Policy.

Advertising

The app uses Google AdMob. It offers optional rewarded ads for in-game benefits, such as coins, boosters, spins or another chance, and may show interstitial ads between levels.

When ads appear. Rewarded ads are started by choosing an ad offer, and the reward is granted after the advertising service confirms it was earned. Between-level ads may appear when you leave the results screen from regular level 3 onward, or from bonus and Void Rush levels. They do not appear during active play or training. The game waits at least 60 seconds after a previous ad ends before showing a between-level ad.

Google's advertising software may collect and share the following types of information to deliver and measure ads, support advertising-related analytics and prevent fraud:

• IP address, which may be used to estimate your general location.
• App and ad interactions, such as app launches, taps, ad views and video views.
• Diagnostics, such as app and advertising-software performance information.
• Device identifiers, such as the identifier for vendors and, if you allow tracking, Apple's advertising identifier, subject to the configuration, age-related settings and available privacy controls.

Ads may be personalized or non-personalized depending on your location, age-related settings, consent choices and applicable requirements. Non-personalized ads can still involve data processing for delivery, measurement and fraud prevention.

Age-related ad settings. The game waits until a birth year has been provided before starting AdMob ad delivery, and uses that year to estimate an age group conservatively. It requests ads rated for general audiences (G) for an under-13 age group, for parental guidance (PG) at most for a 13 to 15 age group, and for teens (T) at most for 16 and over. Under-16 groups are flagged as under the age of consent, and the under-13 group is also flagged for child-directed treatment, so it is never shown personalized ads. These describe the settings requested from Google's service; they do not change the game's intended 16+ audience.

Tracking. Apple's advertising identifier is used only if you allow it when the game shows Apple's tracking prompt, and that prompt is never shown to an under-16 age group. You can change your answer at any time in iOS Settings → Privacy & Security → Tracking.

Google's consent service presents privacy choices when required. In the game, Settings → Privacy choices is available when Google reports that this option is required.

We may receive aggregated advertising and performance reports from the advertising service. We do not receive your private Game Center saved game through those reports.

For details, see Google Mobile Ads data disclosures and how Google uses information from apps that use its services.

Why a general location appears

The game never asks for location permission and never uses GPS. When the app connects to Google AdMob or Google Analytics for Firebase, those services can estimate a general area, such as your country or region, from your internet (IP) address. This is used to:

• apply the privacy rules that cover your area, such as showing the consent message in Europe;
• show ads suited to your country and language;
• measure ads, count players by country and prevent fraud.

Your precise location is never collected.

Play statistics

To see where the game is too hard or too easy and how players use it, the iPhone and iPad app uses Google Analytics for Firebase. It records game events such as:

• a level started and ended in each mode (which level and world, whether it was won or how it was lost, how long it took, its stars, how far it got, the hole's size, the skin used, and in Void Rush the hero, the squad and a revive), and the training started and finished;
• rewarded ads watched (which offer), an ad offer with no video available, ads shown between levels, boosters received and used, and wheel spins;
• in-game coins earned and spent (on what), skins and heroes unlocked and how, the skin chosen, the hero of the day offer, the game mode chosen, the screens opened, the Game Center sign-in state and the rating prompt;
• a few summary facts, such as the furthest level, the worlds and Void Rush wins completed, how many skins and heroes you own, a coin range, and your graphics, controls, sound and music settings.

Google Analytics also records standard app information such as sessions, time in the app, the app version, the device model and operating system, and a general location such as the country, linked to a random app-instance identifier and, only if you allowed tracking when iOS asked, the advertising identifier. It does not receive your nickname, birth year or Game Center name.

• Not for younger players: nothing is recorded until an age group is known, and analytics stays off entirely for an under-13 age group.
• Privacy mode where consent rules apply: in the European Economic Area, the UK and Switzerland, or when Google's consent service gives no answer, analytics runs with its storage and advertising signals denied.

We see these statistics as aggregated reports. See how Google Analytics collects data.

Reminders. If you allow them, the iPhone and iPad app shows at most three reminders while you are away: when your free spin is ready and when your daily coins are waiting, and one more for the spin two days later. None arrives while you play. iOS asks for your permission after you first collect a daily reward, and only then. Reminders are scheduled on your device by iOS; no information is sent to us or to anyone else to create them. Turn them off at any time in the game's Settings → Reminders, or in iOS Settings → Notifications → Void City.

Deleting your iPhone or iPad data

• Delete the local save: open iOS Settings → General → iPhone Storage → Void City, then delete the app. Menu names may vary by device.
• Delete the Game Center saved game: open iOS Settings → your name → iCloud → Manage Account Storage, then delete Void City's data. Menu names may vary by iOS version.
• Manage other backups: review your iCloud Backup settings if you also want to remove backed-up copies.
• Manage ad choices: use Settings → Privacy choices when available, and iOS Settings → Privacy & Security → Tracking. For data held by Google, use Google's account and privacy controls.

Local and cloud deletion are separate. Deleting the app may leave a cloud save or device backup in place. A connected cloud save can restore progress later.

The website version

• On your device. The website version uses your browser's local storage.
• Website hosting. Loading the website sends requests to the service hosting its files. That service may process standard connection information such as IP addresses and request logs. Its handling of those logs depends on the hosting provider and configuration. The website version does not use AdMob or Google Analytics for Firebase.
• Delete the browser save: clear Void City's site data in your browser settings.

Intended audience and younger players

Void City is intended for players aged 16 and over. The birth-year field helps apply age-related privacy settings; it does not verify a player's identity.

If you are a parent or guardian with a concern about information associated with a younger player's use of Void City, contact support@voidcity.in. We can help explain the available deletion controls. Information held by Google or Apple must also be managed through the relevant account or service controls.

Security and retention

Local saves rely on your device's and browser's storage protections. The game does not add its own encryption to the local save. Keep your device and your Google or Apple account secure.

Google states that data transmitted by its Mobile Ads and Firebase software is encrypted in transit. Google's services and any website hosting provider manage their own storage and security practices.

• Local saves remain until you clear the relevant app or browser storage, or the device removes them.
• Cloud saves and backups are retained according to the relevant Google, Apple or device-provider controls and policies until deleted or otherwise removed by those services.
• Advertising data is retained by the advertising service according to its policies and applicable requirements.
• Play statistics are kept by Google Analytics for the retention period set in the game's Analytics settings (event details for up to 14 months); aggregated reports may be kept longer.
• Support messages are kept for as long as needed to address the request and meet applicable legal obligations.

Your choices

• Edit your profile: open your profile from the home screen or Settings, then use the edit control to change your nickname or birth year.
• Delete your data: see Android, iPhone and iPad or the website.

Depending on where you live, you may have rights to access, correct or request deletion of personal information, or to object to or restrict certain processing. Contact us using the address below. We can address information we hold and explain the relevant provider controls for information held by Google or Apple.

Changes to this policy

We will update this policy when the game's data practices change and revise the date at the top. Where required, material changes will also be communicated through the game, the store listing or another appropriate notice.

Contact

Void City · Mallela

For support, privacy questions or requests about information we hold:

support@voidcity.in